Helpdesk and IT support are related, but they are not the same thing. Here’s the difference:
Helpdesk refers to a service that provides technical support to end-users who are experiencing issues with their devices or software applications. The helpdesk is typically the first point of contact for end-users who need assistance with their devices or software applications, and it provides basic troubleshooting and support services. Helpdesk staff are usually responsible for handling routine issues such as password resets, software installation and configuration, and other common technical problems.
On the other hand, IT support refers to a broader range of services that are focused on managing and maintaining IT infrastructure, including servers, networks, and databases. IT support teams are responsible for ensuring the availability, security, and performance of the IT infrastructure. They also provide more advanced technical support services, such as diagnosing and resolving complex technical issues, managing network security, and implementing software and hardware upgrades.
In summary, helpdesk provides technical support to end-users who have issues with their devices or software applications, while IT support provides more advanced technical support services to manage and maintain IT infrastructure.